Return Policy

Returns and Exchanges: We accept returns and exchanges for both defective and non-defective products under the following conditions:

Product Condition (Eligible for Return or Exchange): Only new, unused products in their original packaging, or products that have not been worn or damaged.

Return Window: Returns or exchanges can be requested within 30 days from the date the buyer signs for the package.

Return Method: Returns must be made by mail.

Restocking Fee: No restocking fee will be charged.

Refund Processing Time: Refunds will be processed within 5 business days after we receive the returned costume.

Return Address:
Address: Room 106-108, 1st FL, No.765 of Tianyuan Rd,Changxing Street, Tianhe Disctrict, Guangzhou, Guangdong, China 510000

Contact Information:
Phone: +86 17728184006
Email: chenguo@hitee.com

Criteria for Returns and Refunds:

Eligible Reasons for Returns/Refunds:

  1. Incorrect Product: If the costume you received is different from what you ordered or if the color does not match the description on the product page.
  2. Damaged or Unusable Product: If the costume is damaged or cannot be used upon receipt.
  3. Incorrect Size: If we shipped the wrong size based on the product description.
  4. Missing Parts: If any parts of the costume are missing.
  5. Lost Package: If, after confirming with the shipping company, your package was lost during transit.
  6. Late Shipment: If we fail to ship the costume within the agreed delivery time, or if we ship without your consent and the goods are not received or are refused by you, we will cover the costs and risks involved.

Exclusions (Non-Refundable/Returnable Conditions):

  1. Improper Use: If the costume was improperly stored, worn, or washed by the buyer.
  2. Buyer Retraction: If the buyer retracts their purchase after 30 days of receiving the package.
  3. Unsuitable for Return: If the costume is no longer in a returnable condition (e.g., worn or damaged by the buyer).
  4. Incorrect Shipping Information: If the buyer provided incorrect shipping information and the product could not be delivered.
  5. Refusal to Accept: If the buyer refuses to accept the package without valid reason.

Return Process:

  1. Contact Us: First, reach out to our customer service team with the issue you’ve encountered. We will assess whether your return request meets our return criteria.
  2. Prepare the Return: If your request is approved, pack the costume (including all accessories) carefully. Ensure all items are included to avoid affecting resale.
  3. Return Shipping: You will need to cover the return shipping fee and send the product back to the following address: No.13 Jianshe Road, Shalangzhen, Dianbai District, Maoming, Guangdong Province, China 525432
  4. Refund or Exchange: Once we receive the returned costume in sellable condition, we will process the refund within 3-5 working days. If you request an exchange, we will send the replacement costume once we confirm the returned item’s condition.

Specific Return and Refund Standards:

  1. Quality Issues:
    If the costume has severe stitching problems, shrinkage, damage, or fading, provide photos, measurement pictures, or email proof to support your claim. If valid, we will accept the return, and the shipping cost will be covered by us.

  2. Material Discrepancy:
    If the costume’s material does not match the description on the product page (e.g., filling, fabric composition), provide a valid test certificate and images to confirm the issue. If proven valid, we will cover the return shipping cost.

  3. Size Discrepancy:
    If the costume’s size does not match the size chart on our website (within 1-3 inches), provide product measurements and transaction proof. If the discrepancy is over 3 inches, we will accept the return and cover the shipping cost.

  4. Pattern, Style, or Color Discrepancy:
    If the pattern, style, or color differs from what is listed on the product page, provide photos and transaction proof. We will cover the return shipping costs if the discrepancy is confirmed.

Return/Exchange Steps:

  1. Contact After-Sales Support: Email us with the issue, and provide any supporting evidence. We will confirm whether your return is accepted.
  2. Return the Product: If accepted, return the item within 2 weeks of delivery, using tracked registered mail at the buyer’s expense.
  3. Refund Process: After we receive the product in good condition, we will process your refund within 3 working days.